Corporations are often concerned that non performing and/or underperforming small businesses will interrupt their Supply Chain and cost them money. Our Ready, Set, Procure! Training helps small business owners avoid this pain by preparing them with Procurement Knowledge! Ready, Set, Procure! provides training for small business owners in the following areas:
Procurement Fundamentals for Small Business Owners
Contract Terminology 101
Fastest Way To Your Money - Invoice/Payment Requirements
What are Minority Certified Set-Asides?
Minority Set Aside Requirements and Reporting
Key Performance Indicators (KPI"s) Reporting
Relationship Building with Buyer, Contract Administrator, Owner, POC
Contractual Risk Management and Risk Mitigation for Small Business
Don't Stop the Flow; But What To Do In Case You Do
Procurement Professionals Competing In The Cost Realism/Cost Analysis Olympics August 2015.
To Busy For an In-Person Training ~ We Offer Training On The Go! Click below to enter our online training portal.
Staying in business today and growing your business depends on how your customers perceive your service, your responsiveness to concerns and what their peers say about you on social media. Customer Service makes a big impact in where most people spend their money. We have a supermarket that customers perceive as more expensively priced but customers continually frequent this supermarket because their employees give rave customer service. I remember asking an associate for Kool-Aid back when I drank Kool-Aid and he didn't know. He found the Kool-Aid and ran me down (literally) to ensure I found the one thing that I couldn't find on my list. Fifteen some odd years later, when I see him in that same supermarket I reflect back on our initial encounter and I often wonder why he's not a manager because he's one of the best employees that store has. Our Customers Are Not Always Right, But Here's What To Do In Case They Are Training helps small business owner avoid the pain of dissatisfied customers by preparing your employees with proactive ways to diffuse hostile customers.
A Smile and A Hello Could Change The Game
Customer Is Upset; Sympathize & Try To Make It Right
Listen, Listen, Listen and Listen Before You Speak
Don't Take It Personally
Remember The Goal: Smile and Make Money
Online classes coming soon! .
Small Business Leadership Training
Leading a small team can be a different experience than being a manager, director or an employee at another company. As owner/entrepreneur, you have all the stresses of ensuring success because you have responsibilities such as payroll, rent, mortgage, car payments, kids depending on you to provide their basic necessities and the like. Now you have employees with sick children or parents, deadlines, car pool, a meeting at midnight because it's with Japanese investors and you need to balance it all to maintain your sanity. Our This Means Everything! Leadership Training helps small business owners and managers learn successful techniques to management their time and eat the elephant of small business ownership one bite at a time. We offer the following leadership courses to aid in your growth and success:
Lead By Example Is Easier Than Pretending
Be a Woman or Man of Your Word
Remember Your Decisions Affect More Than Just You - Seek Counsel
Leaders Rejuvenate Mind, Body & Soul
This Means Everything! Pushing Forward When You Want To Quit
Schedule a consultation for a customized Training Implementation Plan and pricing.
We also offer individual and corporate CPR instruction in strategic partnership with our training partner Acuity CPR/Florida Training Academy. To schedule an individual class, visit www.fltraining.com. To schedule a corporate class, please contact us via the contact page or at the telephone number listed below.
Summer Camper concentrating on giving thirty 2" compressions.
This summer camper kept saying, "Ms. Yolanda, I'm tired. Can I stop?"
This summer camper was excited to learn to save a life!
CPR Students posing with Manny Quinn! LOL!
Feedback from our valued students!
This student and Manny Quinn became quite close during our his recent BLS recertification.
Summer Camper learning how to perform chest compressions.